Google Analytics for small business: the reports that actually matter | The Bulletin

The Bulletin Analytics

No. 053

Google Analytics for small business: the reports that actually matter

Google Analytics has dozens of reports. A small local business site only ever needs to check about five of them.

Google Analytics is built for businesses of every size, which means most of what's in it is irrelevant to a small local service site with one phone number and one contact form. Checking it doesn't need to be a chore. It needs to be five reports, checked occasionally, and nothing else.

Traffic acquisition

This shows where visitors actually came from: search, a direct visit, a social link, a referral from another site. It answers the basic question of whether your marketing effort is reaching the site at all.

Landing pages

This shows which specific page a visitor arrived on first. If most traffic is landing on the homepage instead of a specific service page, that's worth knowing, since it usually means service pages aren't ranking or aren't being linked to well. See how to write a services page that ranks.

Conversions (once set up)

If a contact form submission or a click-to-call is set up as a tracked conversion, this report is the one that actually connects the website to real leads instead of just visits. See what is a conversion, and how do you track one.

Device category

This shows the phone-versus-desktop split of visitors. For most local service businesses, phone traffic dominates, and this report is a quick way to confirm the site is actually working well for the device most people are using.

Engagement time

A rough proxy for whether visitors are actually reading a page or bouncing off immediately. It's not precise, but a page with unusually low engagement time compared to others is worth a look.

What to ignore, at least at first

Real-time reports, demographic breakdowns, and most of the audience exploration tools are built for businesses running large-scale marketing operations. They're not wrong to have, they're just not where a small site's actual decisions get made.

Questions

How often should I actually check Analytics?

Monthly is plenty for most small businesses. Checking daily usually just produces noise, since day-to-day traffic naturally fluctuates.

Do I need Analytics if I already have Search Console?

They answer different questions. See Search Console vs. Analytics: what each one is actually for for the distinction.

Is Google Analytics free?

Yes, for the volume of traffic a small local business site generates. The paid tier exists for a scale most small businesses never approach.

Sources

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