Do you need reviews on every platform, or just one? | The Bulletin

The Bulletin Reviews

No. 072

Do you need reviews on every platform, or just one?

Spreading review requests across five platforms thin doesn't beat one platform done well. Where you focus should follow where customers actually look.

It's tempting to think review coverage means being everywhere: Google, Facebook, Yelp, an industry-specific directory, all at once. For most small, local businesses, that's the wrong order of operations. Depth on the platform that matters most beats a thin presence spread across all of them.

Start with Google, because that's where local searches already are

For a local service business, Google Business Profile reviews show up directly in the search result and the map listing a customer is already looking at, before they ever reach your website. That's the highest-leverage place for review volume and recency to matter.

Add a second platform only if your customers actually use it

If your specific trade or region leans heavily on a second platform (a home-service directory, an industry marketplace, Facebook in some communities), it's worth asking for reviews there too. But that decision should follow evidence of where your customers actually are, not a general instinct to be everywhere.

Don't split every request evenly

If you're going to ask, ask for the platform that matters most first. A customer will usually only leave one review unless specifically asked twice, so the order you ask in determines where the review actually lands.

Consistency matters more than count

A profile with 40 recent, real reviews on one platform outperforms four profiles with 10 stale ones each. See NAP consistency: why your name, address and phone must match everywhere for a related reason concentrated, consistent information beats a scattered presence.

Questions

Should I ask for a review on my own website too?

A form or link on your site can route to whichever platform matters most, but the actual review still needs to land on a real, public platform to carry any weight with strangers.

What if a customer already left a review somewhere I don't check often?

Set up notifications for every platform you have a profile on, even the ones you don't actively pursue, so you can still respond in a reasonable timeframe.

Is it worth deleting an old, inactive profile on a platform I don't use?

Usually not worth the effort, and an old profile with a few decent reviews still does some quiet work. Just don't spend fresh effort asking for reviews there if your customers aren't looking at it.

Sources

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